Shopping Information

Delivery charges for orders from the online shop

We offer fixed cash on delivery (COD) charges i.e. 300 PKR across Pakistan for all orders. This ensures a consistent and straightforward shopping experience, regardless of your location.

How long will delivery take?

Orders typically arrive at their specified destination within 2 to 3 working days. In rare cases, unforeseen circumstances may cause delays.

What exactly happens after ordering?

After placing your order with Ardiees, we process it promptly to ensure swift delivery. Our team carefully prepares your items for shipment, checking for quality and accuracy. Once your order is packed and ready, we dispatch it with our trusted delivery partners. You'll receive a confirmation email with tracking details, allowing you to monitor the status of your package until it reaches your doorstep. At Ardiees, we strive to provide a seamless shopping experience from start to finish.

Payment Information

What should I do if I receive a damaged on wrong product?

If you receive a damaged or incorrect product from Ardiees, we sincerely apologize for any inconvenience caused. Please contact our customer service team immediately upon receiving the item. Provide us with your order number and details of the issue, including photographs if possible, to help us quickly resolve the issue. Our dedicated support team will guide you through the return or exchange process and ensure that you receive the correct item or a refund as per our return policy. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Can I change or cancel my order?

At Ardiees, we understand that sometimes plans change. You can request to change or cancel your order within a limited timeframe after placing it. Please contact our customer service team as soon as possible with your order number and your specific request. We will do our best to accommodate your needs, depending on the status of your order and our processing schedule. once your order has been processed or shipped, change may no longer be possible. Rest assure, we strive to provide flexibility and excellent service to ensure your satisfaction.

What is package tracking in my order?

You can track/locate your order from tracking number we provide you once your order is shipped.